ServiceNow CMDB Technical Lead

Role: ServiceNow CMDB Technical Lead

Role Type: Full-Time (No 3rd Party or Contractors)

Compensation: Up to $135K DOE Bonus

Location: Philadelphia, PA (Onsite)

Years of experience: 7

Overview:

Responsibilities:

• Hands on Expertise with Integrations with data ingestions systems
• Hands-on Experience with Discovery
• Ensure the CI data is properly maintained and is available when and where it’s needed
• Develop, document, and implement CI data governance processes and procedures for effectively managing CI data
• Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.
• Develop and monitor CI data health reports / dashboards and resolve any issues
• Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner
• Proactively identify CI classes, attributes, and relationship types that are required
• Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
• Ensure the CIs are created or updated using only approved processes and procedures
• Develop, document, and implement CI data audits and address any issues that arise
• Evaluate enhancement requests and identify appropriate solutions
• Providing leadership when implementing new requirements on the Now Platform
• Contributing to the governance processes

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Qualifications:

• Bachelor's degree in Engineering, coupled with extensive experience in ServiceNow ITSM, CMDB, and Discovery.
• Proficient in enterprise architecture and security database design schemas, emphasizing data modeling and integration.
• Skilled in requirements gathering, middleware technologies, and leading the development of architectural and technical standards and best practices.

356976

Job Type: Full-time

Pay: $110,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Yearly bonus

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• ServiceNow: 5 years (Required)
• ServiceNow CMDB: 4 years (Required)

Ability to Commute:

• Philadelphia, PA 19102 (Required)

Work Location: In person

Salary : $110,000 - $135,000