What are the responsibilities and job description for the Desktop Support Specialist position at Tech Magnetics?
Required Qualifications:
- High School Diploma with 3 years of relevant prior experience.
- Ability to obtain ITILv4 Foundation Certification, no later than 120 days after the hire date.
- Experience preparing and deploying Dell Laptop and Desktop Devices with a Windows 10 Image to end users, including
a brief tutorial to familiarize the user with the device.
- Excellent customer communication skills.
- Experience using the ServiceNow ITSM ticketing systems and providing deskside support for any user where a ticket
has been dispatched from the Service Desk.
- Break/Fix support for end-user computer devices.