ServiceDesk Engineer

ServiceDesk Engineer

Plano, TX (Onsite)

Need Face to Face Interview

1. Single point of contact for end user to receive support and maintenance for computers and network system
2. Ensure that Incidents and Service Requests have been dealt with to the Business user s satisfaction
3. Ensure that response time and resolution time objectives are met as defined in the SLA
4. Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
5. Customize desktop hardware to meet user specifications and site standards.
6. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
7. Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools.
8. Troubleshooting network connectivity in a LAN/WAN environment.
9. Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
10. Work with WDS Management team to test and deploy desktop images.
11. Provide and support Data Centre Activities.
12. Support all Microsoft, third party and internally designed applications.
13. Provide detailed documentation and communicate precisely with other IT teams as required.
14. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
15. Ensure that there is sufficient support to clients and provide friendly customer service. Works with vendor support contacts to resolve technical problems.
16. Knowledge of all software applications used within the organization.
17. Responsible for tracking hardware and software inventory Skills: In depth knowledge of Windows desktop technologies.
18. In depth knowledge of Desktop and laptop hardware.
19. Intermediate knowledge of TCP/IP, DNS and Internetworking Technology.
20. Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
21. Knowledge of ITIL.
22. Knowledge of Server, Voice & Communications Infrastructure.
23. Knowledge of various Operating systems (e.g. Windows, Linux, Apple).
24. Knowledge of Audio and Video Conferencing technologies.

Good communication Skills (both verbal and written).

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at .