Network Engineer(L3)

About Us:

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest.

Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000 professionals working for 1000 Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

Role: Network Engineer(L3)

Location: Wickliffe, OH

Work Model: Onsite

JD:

Mandate Skills:

SDWAN(Velocloud ), Wireless(CISCO ), Routing and switching(CISCO) & Firewall (Fortigate )

Roles and responsibilities:

Customer Management:

• Should be able to communicate with all stakeholders in end-to-end chain to get things on time.

• Problem and Change management.

• Effective communication, escalation, and status reporting having appropriate explanation, will acknowledge calls and generate incident ticket on the ticketing tools.

• Appropriate level of severity will be assigned, and ticket will the routed to the concerned team.

• Adaptable to 24x7 operations

Skills/technologies required:

• Networking

• LAN – Cisco Switching

• WAN –Velocloud (SDWAN coordination & Transport provider coordination)

• Unify Atos and Open Space for Voice infrastructure (Call manager, Media Gateway, SIP)

• Security –Fortinet Management (Forti manager) and other internet breakout security controls.

• Policy and VLAN configuration as per customer business needs

• Provide remote support to the client

• Operational ongoing support.

• Understanding of the the design networks (LAN, WAN, SDWAN)

• Should have knowledge and hands-on on end routers, switches & firewall.

• Should have knowledge on switching i.e. VLANs, HSRP, MHSRP, VRRP etc.

• Should have experience / knowledge of multi-vendor environment.

• Will work in different project assignments

• Should have excellent knowledge of MS Visio.

• Should have excellent communications skills

In-scope activities – operations

• Monitor Service, Investigate and Record Event

• Track and communicate event progress

• Manage Customer Compliments or Complaints

• Responsible for coordinating and communicating between different stakeholders across chain

• Provide on call/remote assistance to field technicians

• Provide technical assistance to team members.

• Adaptable to 24x7 operations

The pay range for this role is $100000- $120000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”