What are the responsibilities and job description for the Network Lead position at Tech Mahindra?
At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest.
Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000 professionals working for 1000 Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.
Position: Network Lead
Location : Cleveland, OH(Onsite day 1)
Position : Full time
The pay range for this role is USD 120,000 per annum - USD 130,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
Skill required:
- Ability to drive team, Lead transitions for larger enterprise networks and Very good Customer communications skills
- Should have experience on DNAC, Velocloud SD WAN, Nexus switches, Cisco and Meraki Wireless, Firewall (ASA, Firepower, Palo Alto), F5 Load balancers,
- Must have intermediate to advance Configuring and Troubleshooting knowledge of switches and routers in a network production environment Cisco 3850, 3650, 2960 Switches, Cisco 2900 to 4300 series routers, Nexus.
- Strong experience on Cisco Routing and Switching, BGP, Palo Alto firewalls, F5 load balancer & Cisco ASR and related networking technologies.
- L2/L3 Switching – STP, RSTP, PVSTP, MSTP, IGMP, Multicast
- Routing – WAN/LAN (OSPF, EIGRP, RIP, Static and MPLS)
- Cisco / Meraki Wireless – WLC, Access Points
- Cisco DNAC
- Monitoring Tools - Logic Monitor, SolarWinds, Thousand Eyes
- WAN Optimization
- Ticketing Tools
- Good analytical and troubleshooting skills (the ability to think logically through a problem) and must have the initiative, perseverance and commitment to see problems through to resolution
- Ownership of root cause analysis process and ensure remediation of major issues. Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability
- Ensure 24/7 availability of the production environment and lead the daily operations of the production environment
- Be available for after-hours support, on-call, and perform maintenance
- Participate in Change Advisory Board Review Meetings with customer
- Build monitoring tools to ensure system availability, resource utilization and capacity
- Create network services dashboard providing insights into capacity, activities, and SLA measurements
- Should be able to perform upgrades on Cisco routers/switches/WLC/FW whenever required
- Drive continuous improvement and process change suggestion to management
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Configure and implement the backup tools for auto configuration on Network device
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Ability to handle multiple projects within timeline
- Documenting the issues, creating the knowledge base articles and updating the inventory
- Manage Data Center operations for hardware installation and during maintenance whenever required
Functional:
- Strong written/verbal communication skills
- Positive and flexible attitude
- Ability to think clearly, identify risks, anticipate eventualities and resolve problems
- Ability to understand and comply with business processes and procedures
- Should be able to work in 24x7 environment
