What are the responsibilities and job description for the Production Support position at Tech Mahindra?
Role: Production Support
Location: Louisville, KY. (Onsite)
Job description:
A Production Support position ensures smooth operation of systems and applications in a live environment by troubleshooting issues, monitoring performance, and collaborating with other teams to maintain stability and resolve problems.
Experience required: 4-6 years.
Responsibilities:
- Monitoring and Troubleshooting: Continuously monitor system performance and identify potential issues before they impact users.
- Incident Management: Respond to and resolve technical incidents, ensuring minimal downtime and business disruption.
- Root Cause Analysis: Investigate the root causes of problems to prevent recurrence and implement long-term solutions.
- Collaboration: Work closely with development, operations, and other teams to diagnose and resolve issues.
- Documentation and Reporting: Maintain accurate documentation of incidents, resolutions, and system configurations.
- Performance Optimization: Identify and implement solutions to improve system performance and stability.
- Application Deployment and Configuration: Assist with the deployment and configuration of applications in the production environment.
- Problem Management: Participate in problem management processes to identify and resolve recurring issues.
- Change Management: Assist in the implementation and monitoring of changes to the production environment.
- Maintain Service Activity Reports
Skills:
- Technical Skills: Strong understanding of operating systems, networking, databases, and application technologies.
- Problem-Solving: Ability to diagnose and resolve complex technical issues quickly and efficiently.
- Analytical Skills: Ability to analyze data and identify trends to improve system performance and stability.
- Communication Skills: Ability to communicate technical information clearly and effectively to both technical and non-technical audiences.
- Collaboration Skills: Ability to work effectively with cross-functional teams to resolve issues.
- Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Documentation: Ability to create and maintain clear and concise documentation.
- Teamwork: Ability to work effectively as part of a team.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $60,000 - $65,000
