Administrative Support Specialist

Role: Administrative Support

Location: Phoenix, AZ (Remote)

Job Description:

Performs various and multi-functional clerical and administrative tasks with an emphasis on excellence, privacy, quality, compliance and versatility. Provides general guidance and assistance to the customer via telephone, written communication and/or in person. • Perform office operations including; filing, organizing, copying, scanning, answering phones, and distributing materials. • Organize, file, compile and distribute correspondence and other documents alphabetically, numerically, or by other prescribed method. • Consult and coordinate with others to generate, assemble, and update correspondence, departmental files, systems, manuals, logs, materials and or packets. • Provide general guidance and assistance to internal and external customer inquiries via telephone, written communication and/or in person. • Assist departmental staff, as assigned, with clerical and administrative tasks and projects. • Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines. • Demonstrate and maintain current working knowledge of the required Clients systems, procedures, forms and manuals. • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. • Perform all other duties as assigned.

REQUIRED COMPETENCIES

1. Required Job Skills • Intermediate skill in in use of office equipment, including copiers, fax machines, scanner and telephones • Type > 35 words per minute with 5% error rate or less • Basic skill in word processing, spreadsheet, and database software • Intermediate PC proficiency • Sit or stand for a minimum of 8 hours per day • Perform light manual work, lifting up to 20 pounds 2. Required Professional Competencies • Maintain confidentiality and privacy • Manage a large and diverse administrative workload under limited time constraints • Possess verbal and written communication skills • Capable of basic investigative and analytical research • Navigate, gather, input and maintain data records in multiple system applications • Follow and accept instruction and direction in a rapidly changing, fast paced environment • Establish and maintain working relationships in a collaborative team environment PREFERRED COMPETENCIES 1. Preferred Job Skills • N/A 2. Preferred Professional Competencies • Knowledge of medical, pharmaceutical, and other health services, practices, and terminology • Knowledge of a wide range of matters pertaining to the organization's services and operations

Education:

Required Work Experience • 1 year(s) of experience in an office or clerical field Required Education • High-School Diploma or GED in general field of study Preferred Work Experience • 1 year(s) of experience in health insurance, medical office, or other health related field • 1 year(s) of experience in a sales or marketing field Preferred Education • Associate's Degree in general field of study