What are the responsibilities and job description for the Printer Repair Technician position at Tech-Optics, Inc.?
The Printer Technician position is a highly skilled technician level where the employee is capable of a full workload. The individual is responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products. The successful candidate must be able to successfully complete and possess the following.
- Maximize equipment up-time through timely response with effective and efficient repairs.
- Ability to troubleshoot and think independently.
- Mechanica l, electr ical aptitude and demonstrated skills.
- Knowledge of Basic Networking.
- Computer and analytical skills.
- Prior experience and certification in the maintenance and repair of office equipment. HP, Lexmark, Okidata. Xerox Certification a plus.
- Possess excellent customer service and communication skills.
- Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
- Analyze customer needs, recognize business opportunities, and influence sales volume growth.
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
- Complete all administrative aspects of the job on time and error-free.
- Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes.
- Must have reliable vehicle.
- Must have valid driver license and insurance.
- High School Diploma a minimum, Electronics or Computer Associates Degree preferred.
Job Types: Full-time, Contract
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Education:
- High school or equivalent (Preferred)
Experience:
- Printer troubleshooting: 2 years (Preferred)
- Mechanical Knowledge: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person