Business Analyst (Non-IT) - Junior (US)

Job Title- Business Analyst
Location- Austin, TX -Hybrid role (Onsite - 3 days/week)
Duration-5 Months Contract with possible extension

Key Responsibilities:
1. Partner Support:
2. Partner Onboarding and Training:
3. Program Development and Rollout:
4. Collaboration and Communication:
5. Portal Optimization:
6. Reporting and Analytics:

Required Skills & Experience:
• Partner Relationship Management (PRM): Experience with PRM systems (preferred but not required), assisting partners through digital platforms.
• Channel Experience: Understanding of channel sales, partner ecosystems, or distribution models (a plus).
• Technical Aptitude: Ability to quickly learn and navigate the client Partner Network Portal, with basic troubleshooting skills and knowledge of SaaS platforms.
• Communication Skills: Excellent verbal and written communication skills, with the ability to converse with a diverse range of client partners.
• Customer Service: Experience providing high-quality customer or partner support, with strong problem-solving abilities.
• Regional Expertise: Familiarity with the EMEA region's market dynamics, cultural nuances, and business practices (a plus).
• Training & Onboarding: Experience in delivering training sessions (via webinars or in person) to partners or clients.
• Project Management: Ability to manage multiple tasks simultaneously, with a focus on detail-oriented execution and timely delivery.
• Languages: Fluency in English is required; additional EMEA languages are a plus.

Desired Qualifications:
• 2 years of experience in partner support, channel management, or related roles.
• PRM experience (preferred) or experience working in technology-related industries (e.g., semiconductor, software, hardware).
• Prior experience working with partners in the EMEA region is desirable.
• Familiarity with CRM/PRM systems like Salesforce or similar platforms.
• Knowledge of the semiconductor industry or channel ecosystems is beneficial but not required.