What are the responsibilities and job description for the Operations Support Specialist position at Tech Providers, Inc.?
Operations Support Specialist
Contract Duration : Until 01 / 31 / 2027 (with a high possibility of extension)
Location : Fully remote (candidates must be based in Michigan); quarterly in-person meetings in Jackson, Lansing, and Grand Rapids
Position Overview :
We are seeking a detail-oriented and proactive Operations Support Specialist to provide critical administrative support to our Residential and Commercial Departments. This role will focus on streamlining operations through effective communication, calendar management, and correspondence handling. The ideal candidate will be skilled in multitasking, demonstrate exceptional organizational abilities, and have a strong customer service orientation. SAP experience is required for the Commercial Department roles, and PowerClerk experience is a plus, though training will be provided.
Key Responsibilities :
- Provide high-level administrative support to both the Residential and Commercial Departments, including managing calendars, scheduling meetings, and assisting with departmental coordination.
- Review and process incoming applications and emails, ensuring timely and accurate responses to customer inquiries.
- Manage and respond to calls, offering information and education as required to assist customers and internal teams.
- Oversee monitoring and correspondence for the PO box, ensuring all communication is handled promptly.
- Support the team with various administrative tasks, ensuring smooth departmental operations.
Required Skills and Qualifications :
Experience :
Additional Considerations :
