What are the responsibilities and job description for the Entry Level IT Support Desk Technician position at Tech Rage IT?
LOCAL APPLICANTS ONLY | SELECTED APPLICANTS WILL BE CONTACTED - PLEASE NO PHONE CALLS OR WALK-INS
Entry Level IT Support Desk Technician
- Compensation: $18-$21 an hour plus Bonus
WE PREVENT TECH RAGE®!
Do you enjoy working with computers? Are you looking to kickstart your IT support career? We are looking for an entry-level IT Support Desk Technician to join our growing team. This is your opportunity to:
- Gain exposure to a wide range of business applications, software, hardware, and technologies.
- Be a key player in providing IT Support to our customers by applying your problem-solving and troubleshooting skills.
- Learn more in one year than you will in large organizations, in our humble opinion.
- Be part of a passionate team and company that dares to handle the most challenging technical issues and projects.
As an entry-level IT Support Desk Technician you will be expected to:
- Receive and triage incoming support requests.
- Provides first-level telephone, email, remote and onsite support for computers, networking, software, and other technical issues; average 10-20 support tickets per day.
- Work with third parties and vendors to assist with warranty, support, and/or service issues.
- Document technical support issues and resolutions.
- Achieve and maintain a 90% or higher customer satisfaction average score.
- Maintain proper time tracking and time management discipline to achieve efficiency goals.
- Continually train and earn certifications to stay up to date on new technologies and processes.
QUALIFICATIONS:
- High School Diploma or equivalent
- Demonstrated interest, education, or hands-on experience in IT/technology field
- Understand basic operations of computer hardware, software, and networking
- Available 40 hours per week, Monday-Friday - 8am to 5pm with 1 hour lunch
- Participation in on-call rotation; ability to work overtime, including nights, weekends and holidays as needed
- In-office attendance in Winter Springs, FL
- Able and willing to do local travel to Central Florida client sites; reliable transportation, valid driver’s license, and vehicle insurance
- Wear company-provided shirt onsite
- Successfully pass pre-employment verification checks
BONUS POINTS:
- 2-4 year degree in Computing and Information Sciences or Information Technologies field
- CompTIA IT Foundations and/or A , Net , Secure or similar certifications
- Formal Microsoft training
- Previous customer service, volunteering, or internship experience
WHY YOU SHOULD JOIN US:
- Performance-based bonuses
- Paid Time Off - 22 days per year
- Health, Dental, and Vision Insurance
- Retirement program with % match of salary
- Industry Certifications Reimbursement
- Mileage Reimbursement
- Named a GrowFL Company to Watch Honoree
- Named a NextGen 101 Company
- Named Seminole Business of the Year
- Work in a positive, growing environment that promotes mentoring and career growth
OUR CORE VALUES REFLECT WHO WE ARE AND WHAT WE REPRESENT
- Get it done
- Create raving fans
- Own it
- Develop our people
- Trust ourselves & each other
- Have humility
- No Drama
Entry Level, IT Support, Support Desk, IT Technician, Service Engineer, Field Technician, Level 1, Helpdesk, Information Technology, IT Help Desk Technician, Junior IT Technician, Level One
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Answer YES if this statement is true: I can report to Tech Rage IT's Winter Springs, FL office AND travel to Central Florida client sites as needed."
Work Location: In person
Salary : $18 - $21