What are the responsibilities and job description for the Project Manager, Miami, FL - Need locals to Florida position at Tech Rakers?
Job Details
Role: Project Manager
Location: Miami, FL - Hybrid: Onsite (Tues, Wed, TH)
Long Term
Scope of Work:
- 8 years of PM experience
- Working at an executive level
- Certifications would be ideal (PMP)
- Distill complex ideas and be proactive in what needs to happen next
- Project: Transformation in value org (prepaid side of the business)
- Multiple brands within portfolio
- Customer channel/customer success team
- Deliver on the technology needs that the customer channel team needs
- Technology changes on the customer service side
- Taking a legacy tool and upgrading (Agent desktop tool, back end services are being migrated)
- $70 Million project
- If they have experience with Customer service tools and how contact centers work, that would be helpful
- Will they lead cross functional teams and who will they collab with? Product management team, GTS/Engineering team, 3rd party vendors, Business team (Customer Channel/Customer success)
- Detail orientated
- Strong communication skills
- Executive presentation skills
- Telecom or wireless provider experience (Verizon, AT&T, TMO) or even a cable company (Comcast)
Previous Project Management experience:
- IT focused projects
- Large transformation projects
- Large technologies initiatives
- Migration from one tool to another
- Large scale technology migrations
Technical Skills:
- Asana experience
- SmartSheet
- G-Suite experience
Interview:
- 1st round with Heta
- 2nd round with peer or Heta s manager
- Video
Responsibilities:
- Program and Project Management
- Oversee and manage all aspects of projects, including planning, execution, and tracking to guarantee that timelines, reporting, and deliverables are met.
- Collaborate with the GTS, Business, and Experience Management teams to provide comprehensive NSA program oversight, and with the GTS PMO to ensure the timely delivery of materials and updates.
- Budgeting and Communication
- Oversee and manage project budgets, tracking the percent of completion for Customer Channels NSA projects.
- Communicate program objectives, goals, and progress to stakeholders, executives, and upper management.
- Documentation and Reporting
- Create, manage, and submit all program documentation, including updates and roadmaps.
- Create, manage, and submit program decks around NSA initiatives for stakeholders, executives, and upper management.
- Ensure alignment with strategic objectives and business requirements.
- Develop and manage project plans (timeline, resources, etc.).
- Track project progress against established milestones, proactively identifying and mitigating potential risks and issues.
- Work with different teams to ensure projects are delivered on time.
- Document processes, create clear process flows, and maintain up-to-date documentation for all project-related activities.
- Continuously identify and recommend process improvements to enhance project management efficiency and effectiveness.
Qualifications Required:
- Bachelor s degree or ten or more years of work experience.
- Six or more years of relevant work experience.
- Eight or more years of project management experience.
Preferred:
- Project Management certifications (PMP, CSM, CSPO, SaFE).
- Experience working with multi-year long term transformation programs.
- Excellent communication, interpersonal, and presentation skills, with the ability to effectively convey complex information to diverse audiences.
- Proven ability to work independently and as part of a team, managing multiple projects simultaneously in a fast-paced environment.
- Strong analytical, problem-solving, and decision-making skills.
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