What are the responsibilities and job description for the Production Assistant position at Tech-Sonic, Inc.?
About Tech-Sonic, Inc.
Tech-Sonic has been an innovative leader in the field of Ultrasonic Metal Welding since its beginning in 1996. The company is exclusively engaged in the development, manufacturing and global distribution of ultrasonic metal welding machines and associated tooling.
Job Summary
The Application/Service Technician plays a crucial role in ensuring customer success by providing exceptional technical support for our ultrasonic metal welding equipment. This position requires a highly motivated and customer-oriented individual with strong technical skills and a passion for solving complex problems.
Key Responsibilities:
- Customer sample processing / Technical Support:
- Process customer weld samples to support ultrasonic metal welding sales.
- Provide application and machine technical support to customers via phone, email, and remote support tools.
- Travel to customer facilities to provide technical support and assistance.
- Troubleshoot the components of ultrasonic metal welding systems.
- Serve as the primary point of contact for customer inquiries related to technical issues and product usage.
- Liaise effectively between the North America sales team, customer service team, and customers to ensure seamless communication and address customer problems promptly.
- Build and maintain strong customer relationships through proactive communication and exceptional service.
- Other duties as assigned
- Technical Documentation
- Contribute to the development and maintenance of technical documentation, including troubleshooting guides, FAQs, and knowledge base articles.
- Professional Development:
- Stay updated on the latest advancements in ultrasonic metal welding technology, industry best practices, and company product offerings.
- Participate in ongoing training and professional development opportunities to enhance technical skills and knowledge.
Qualifications:
- Minimum 2 years of experience in providing technical support within a relevant industry (e.g., capital equipment, manufacturing, electronics).
- Ultrasonic metal or plastic welding experience is a plus.
- Strong understanding of electromechanical systems, hardware and software troubleshooting principles.
- Proficiency in using diagnostic tools and remote support software.
- Excellent written and verbal communication skills.
- Ability to clearly and concisely explain technical concepts to both technical and non-technical audiences.
- Customer service oriented with a strong focus on customer satisfaction.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong organizational and time-management skills.
- Detail-oriented with a high degree of accuracy.
- Ability to adapt quickly to new technologies and challenges.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Experience:
- Manufacturing engineering: 2 years (Preferred)
Ability to Commute:
- Dublin, OH 43017 (Required)
Ability to Relocate:
- Dublin, OH 43017: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $30
