Low Voltage Project Manager - Charlotte, NC

GENERAL DESCRIPTION

Responsible for managing and overseeing assigned installation projects from start to finish, ensuring that such projects are completed to customer satisfaction on time and within budget.

POSITION RESPONSIBILITIES AND EXPECTATIONS

• Works with the Account Management Team during the Booking Review Process to ensure that the bill of materials accurately reflects the equipment needed to fulfill the scope of work.
• Manages and directs the work of Tech Systems’ subcontract labor to ensure completion of installation projects, including verification that job site is ready for commencement of project and that subcontractors maintain appropriate schedule and perform work properly.
• Manages installation projects in accordance with Tech Systems’ installation standards and work instructions,
  ensuring all are completed on time and in accordance with budget and scope.
• Assists Account Managers in developing functional proposals for installation projects.
• Verifies programming of systems installed by Tech Systems, including remedying any programming issues before customer satisfaction. 
• Plans and organizes acceptance of installation project by customer, ensuring system functionality and customer satisfaction.
• Assists with other technical support issues, as needed, including occasional response to service calls when necessary.
• Attends to other matters and duties necessitated by operations in his/her area and/or assigned by Manager of Regional Services or executive staff of Tech Systems.

MINIMUM QUALIFICATIONS

EDUCATION

• High School diploma or equivalent.

• CSPM Certification required within one (1) year of role

EXPERIENCE

• Must have at least three (3) years prior work experience in security systems installation or related field.

• Must have ACS/video system programming experience.

KNOWLEDGE, SKILLS, & COMPETENCY

• Excellent computer skills, including, but not limited to, working knowledge of Microsoft based products (such as MS Word, Excel, and Outlook), Smartsheet and IT skillset with understanding of best practices when it comes to IP systems.

• Knowledge of and/or prior experience with NetSuite.

• Must be detail-oriented and have excellent organizational skills.
• Excellent customer service skills, including a sense of urgency when attending to customer needs.

• Ability to work accurately, efficiently, and independently.

• Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.

• Strong time management skills, including ability to meet deadlines.

• Strong interpersonal skills, including, but not limited to, the ability to manage and interact effectively and in a supportive manner with Tech Systems’ staff, vendors, and customers and ability to work with and build teams of employees. 

• Observance of all safety regulations and rules and ability to work in a safe and cautious manner. 

DRIVER’S LICENSE

• Must have valid driver’s license.

• Must have clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Job duties are performed at client sites. The job does require regular physical activity, including, but not limited to, walking, standing, sitting, climbing, stooping, lifting objects weighing up to 50 pounds, occasionally lifting objects weighing more than 50 pounds, and using hands to manipulate, install, or disassemble objects. Job duties may involve exposure to some hazards, such as electricity, electrical wiring, and other similar conditions. The job requires driving and other travel.