What are the responsibilities and job description for the Application Support Analyst position at Tech Tammina?
Application Support Analyst
Rockford, IL.
Full time
The level 2 Applications Support Analyst is responsible for providing advanced technical support and troubleshooting for software applications in use by the organization.
Essential Functions and Responsibilities
- Provide advanced technical support for software applications used by the organization's employees
- Troubleshoot and resolve technical issues related to software applications, including user errors and system bugs
- Investigate and resolve data discrepancies and other data-related issues
- Provide root cause analysis for software issues and work with development teams to identify and resolve software bugs
- Develop and maintain technical documentation related to software applications and support processes
- Participate in software testing and quality assurance activities as needed
- Identify and suggest process improvements to enhance software support and increase end-user satisfaction
- Maintain up-to-date knowledge of new software applications and industry trends
- Provide training and support to end-users as needed
Education Qualifications
