What are the responsibilities and job description for the Enterprise Application Support Level 2 position at Tech Tammina?
Role : Enterprise Application Support Level 2
Location : New York, NY
Duration : Long term
Rate : Market
Key Responsibilities :
The Manager to the Service Management Office - SMO will provide technical, application, and process support for New York City Health Hospitals, and demonstrate competent IT literacy and ability to support the technology and applications in the functional areas (Clinical, Business Applications, Financial, and Infrastructure Applications). The person in this role is responsible for the ongoing operation level of processes under SMO supervision. These processes include the Self-Service portal, Service Request Management, Knowledge Management, Service Level Management, and Continuous Service Improvement
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Understands the flow of information through the Financial, Business, Clinical, and Infrastructure applications
- Responsible for documenting, researching, and troubleshooting reported issues and requests
- Understanding critical business processes for supporting EITS Applications
- Triage requests or issues to ensure that our service level agreements (SLA) are achieved.
- Participate in the design and implementation of work techniques, the documentation of procedures, consulting on processes, and work analysis.
- Conduct collaborative support efforts among support teams and business users and partners
- Practice the seven guiding principles outlined in ITIL
- Identify and fosters a business-oriented culture and mindset driven by continual service improvement.
- Assist the SMO in developing the organization's expertise in the processes and methods of IT processes and practices
- Perform other duties and / or special projects as assigned
- Develops and maintains a staff of administrative support personnel at a level to fulfill the requirements of the Information Systems Department.
- Plan, assigns, and review the work of subordinates.
- Coordinates the activities of the various segments of the department to assure the timely and economical completion of projects.
- Establishes, reviews, and controls documentation standards, including the development and management of tools used regarding IT processes.
- Participate in special projects as needed and perform other duties as assigned
- Must be able to work independently as well as work as part of a fast-moving team
- Demonstrate ability to monitor and review the work of teams
- Practical experience with Information Technology Infrastructure Library - ITIL
Mandatory Qualifications :
CORPORATE REQUIREMENTS
The Enterprise Application Support Level 2 person will provide technical and application support for New York City Health Hospitals, demonstrate competent IT literacy and ability to support the technology and applications in the functional areas (Clinical, Business Applications, Financial and Infrastructure Applications) the person in this role is responsible for the on-going support at level 2.
General Tasks And Responsibilities Will Include :
Educational Level :
Years of Experience :
