Demo

ITSM Consultant

Tech Tammina
Washington, DC Full Time
POSTED ON 3/23/2025
AVAILABLE BEFORE 4/22/2025

Job Role : ITSM Consultant

Location : DC Metro (2days onsite and 3 days remote)

Duration : 6 months

Job Description :

The ideal candidate will have experience in Freshservice, BMC Remedy, or a similar

service management product implementation, configuration, and a strong understanding of IT

Service Management (ITSM) processes.

The successful candidate will help lead the implementation of Freshservice, including

configuration, testing, and deployment; provide technical expertise and guidance to clients in

the areas of ITSM best practices, workflows, and configurations; collaborate with internal

teams to identify and resolve technical and business challenges; continuously improve

implementation methodologies and practices to increase efficiency and effectiveness.

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