Datacenter Operations Specialist

Details:

 Type of Support:

Incident Management – 

• 6 hours SLA (same day)
• 24*7 * 365 days

 Request / Project services

• Advance 2 weeks notification will be provided with scope of work and the efforts required in hours/days

 What we need

• Skills – Datacenter Smart hand support – prefer to have an intermediate person who understands datacenter devices, cabling, eye on glass, mounting, stacking, decommission

Job Responsibilities:

Deployment / In-Scope Configuration Items

• Servers (Virtual & Physical) • Storage & Backup Devices • Server Appliances • Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS) • Tape Storage Units • Power Distribution Units rated 3KVA and below • SAN Fabric Switches • Network Switches • KVM Units • WAN Optimization Devices • Firewalls • Access Points • Routers • Physical Cabling • Cable Management • Cables which connect the device to itself, a peripheral, or a power/network port

Break-fix / Technical Tasks List

• Power Cycling • Running Diagnostics Commands • Conducting whole unit replacement • Inserting/Removing Media • Replacing Defective Components • Assist with fault diagnosis and investigation • Configuring Remote Access • Basic Storage Array Configuration • Replacing faulty cables • Tape Management and Maintenance • Rebooting routers, servers, storage devices or other equipment • Providing loop-back cables in order to test circuits remotely • Re-seating or replacing components or cables • Cleaning fibers • Identify/Analyze fiber issues by using OTDR/LSPM/VFL • Installing loop backs • Racking and de-racking and upgrade of any device installed.

Operations Tasks List

• Updating and Recording of activities in relevant IT Ticket Management System • Coordinating and agreeing attendance time and date with key stakeholders • Provide support either through phone, remote tools, or in person at onsite • Perform installation as needed either through physical or network medium • Coordinate actual activity date and timings including arrival and departure times. • Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment • Labelling, Patching and Asset Tagging activities • Following specific task instructions and provision necessary reporting as necessary.

Job Requirements:

Technical Skills

• Good general understanding of IT principles such as Networks, Hardware and Domains • Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, H&E support • Knowledge of server/client operations in a domain environment including Active Directory • Understanding of current and legacy hardware Infrastructure platforms • Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable • Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment • Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations • Knowledge of TCP/I P standards and networking • Experience with Tape Management activities • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure • Familiarity with backup and recovery software and methodologies

Language skills needed

• English

Soft Skills

• Exceptional customer facing skills • Able to communicate clearly and effectively both with Client and the Customer • Logical and analytical approach to work • Accurate record keeping • Able to work unsupervised • Good timekeeper • Intense focus on quality work • Productive and Efficient

Academic Background

• Bachelor of Engineering / Technology / Science or Equivalent Work Experience

Overall Experience (in yrs.)

• 5 – 7 years (min)