What are the responsibilities and job description for the Ap ar specialist position at Tech24?
1-2-3 Equipment Solutions, a Tech24 Company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, -retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment.
We are a nationwide company, headquartered in Greenville, SC with local branches located coast to c-oast.
The AR / AP Specialist ensures that all customer needs are promptly addressed by responding to customers’ requests, questions and concerns in a timely and accurate manner.
Qualified candidates for this position must have the ability to readily build relationships over the phone and must be quality focused, and an effective team player.
The AR / AP specialist should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both internally and externally, as he or she will frequently deal with peers, customers, and higher levels of management.
Duties :
- Answer incoming calls and respond to emails from both internal and external customers
- Keep track of AR mailbox and make sure it is cleared daily, according to department guidelines
- Screen calls and customer requests and distribute to account managers as needed
- Coordinate with the AR and billing teams, collections, and area managers as needed to resolve any issues
- Complete new client forms, process changes for records such as addresses or phone numbers, and perform other account tasks
- Record all customer interactions thoroughly, including questions, requests, changes made or comments
- Communicates appropriate options for resolution in a timely manner
- Meet customer service and key performance requirements
- Perform other assigned tasks and duties necessary to support the Accounts Receivable and Accounting Departments
Requirements :
- High school Diploma or equivalent required
- At least 1 year of customer service experience; preferably in a corporate environment
- Excellent interpersonal skills and the ability to work well in a team setting
- Excellent communication, customer service, and problem-solving skills
- Proficient in relevant computer applications
- Knowledge of customer service principles and practices
- Strong organizational skills and attention to detail
Tech-24 is an Equal Opportunity Employer M / F / Veteran / Disability / Sexual Orientation / Gender Identity
For more information about Tech-24 and our career opportunities visit www.mytech24.com or contact us at 888-774-4950.
PI255341402
Last updated : 2024-11-21
