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Customer Service Representative - Phoenix, Arizona

Tech24
Phoenix, AZ Full Time
POSTED ON 2/4/2025
AVAILABLE BEFORE 5/2/2025

Job Description

Job Description

About the Role :

As a Customer Service Representative at our Phoenix, Arizona location, you will be responsible for providing exceptional customer service to our clients in the commercial kitchen equipment repair industry. The primary role will be answering phone calls and emails to support the area customers to include creating new service orders up to researching and answering service call related questions, but the individual will need to multi-task at times and perform multiple administrative functions.

Minimum Qualifications :

  • High school diploma or equivalent
  • 1 years of experience in a customer service role
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in Microsoft Office and other relevant software

Preferred Qualifications :

  • Associate's or Bachelor's degree in a related field
  • Experience in the transportation and warehousing industry
  • Bilingual in English and Spanish
  • Responsibilities :

  • Answering incoming calls and emails from customers and addressing their inquiries and concerns
  • Providing accurate and timely information to customers regarding their shipments and deliveries
  • Collaborating with other departments to resolve customer issues and ensure timely delivery of goods
  • Maintaining accurate records of customer interactions and transactions
  • Identifying opportunities to improve customer service processes and procedures
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