Collections Analyst II

Job Description : Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1 / 1 / 1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

The Accounts Receivable Analyst role is pivotal to the success of the A / R team. The A / R Analyst serves as both the functional and operational supporter of all receivables activity for the regions, but will also support a series of special A / R projects that contribute to the success of the overall department. Assisting with cash applications, the A / R Analyst ensures proper credit is applied against customer's invoices. Payment issues will often arise that fall out of the scope of the A / R Analyst which will be handled by the A / R Analyst. The A / R Analyst also monitors unapplied cash and issues customer refunds.

Responsibilities :

• Support and apply all forms of payments for the various regions accurately and timely
• Serves as a backup for other regions when necessary
• Performs research internally, by contacting customers and / or our bank to determine validity of payments that are lost, unidentified or rejected by our bank
• Provides regular feedback on the trends of unapplied cash and customer refunds
• Accountable for periodic bank account reconciliation and reporting
• Assists in A / R related special projects including unapplied cash, small dollar credit card conversion, as well as a variety of other improvement projects

Experience / Skills Required