What are the responsibilities and job description for the Training Lead position at TechDigital?
Job Description :
- Support the Change and Enablement needs for L2C domain for the Global Seller Experience, including execution of enablement strategies and objectives for the Global Seller organization in close collaboration with Q2C.
- Work alongside Cross functional Change and enablement partners across Revenue Operations, BT, Global Enablement, and other business stakeholders to ensure smooth delivery and adoption of program initiatives.
- Contribute to the creation of enablement management strategies and plans to support successful transitions, including stakeholder engagement, communications, and role-based training activities.
- Help draft and deploy targeted messaging and training materials to build awareness, knowledge, and skills with key stakeholders.
- Support the end-to-end change management process, applying project management skills to track progress and identify potential risks / issues for escalation.
- Assist in the creation of executive presentations, enablement materials, and status reports for internal and external stakeholders.
- Partner with Sales Enablement and Sales Onboarding teams to support training programs that enhance understanding of deal lifecycles (including Train the Trainer, JIT, and true-up training).
- Collect and analyze Sales feedback through cases, surveys, and regular training needs assessments to continuously improve Change and Enablement offerings.
- Support the development and implementation of strategies that provide employees with the resources and knowledge they need through various learning formats (e.g., podcasts, how-to videos).
- Assist in identifying gaps in the Seller experience and contribute ideas to build effective Change and enablement programs.
- Maintain strong relationships with all impacted operational roles, including TOPS, Data Quality, SOPs, C&C, and others, to ensure alignment and effectiveness of the enablement initiatives.
Here's what we are seeking :
