What are the responsibilities and job description for the Cityworks Administrator position at TECHEAD?
TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor .
Cityworks Administrator
This position assists in administering the organization's work order and asset management system (Cityworks). Responsibilities include analyzing end-user business requirements, defining project scope and needs, developing work plans, and leading major project components related to Cityworks. Additional duties include providing advanced application support, training, and maintaining standards and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Collaborates with stakeholders and Cityworks end users to identify needs, communicate technology changes, and fulfill system-related requests.
- Responds to and prioritizes customer inquiries related to the work order and asset management system.
- Provides support for Cityworks Desktop and Mobile applications.
- Consults with end users to enhance existing business processes and design new processes that can be implemented using Cityworks.
- Develops and runs reports, manages account permissions, configures the system, troubleshoots issues, and coordinates with vendors.
- Creates dashboards and metrics for work order activity and other relevant data.
- Conducts quality assurance activities, including test plan development, execution, testing, and tracking issues / solutions.
- Oversees system operations, including upgrades, server maintenance, and ensuring compliance with organizational information security guidelines.
- Designs and conducts end-user training sessions, creating user guides, and presenting technical information in a clear manner.
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS
Required Education and Experience
Knowledge of :
Skill in :
Ability to :
TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.
TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
For more information on TECHEAD please visit .
No second parties will be accepted.
