Operations Manager

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor.

Operations Manager | 21311

Hybrid | Richmond, VA

Local Candidates Only

Contract to Hire

Job Overview:

We are seeking a highly organized and results-driven Operations Manager to oversee the day-to-day operations of our small marketing agency. This role will be pivotal in ensuring the smooth execution of internal processes across Operations, Accounting, Human Resources, and the Creative Team. The ideal candidate will have strong leadership skills, a keen eye for efficiency, and the ability to manage multiple departments effectively. If you are passionate about optimizing operations in a fast-paced, creative environment, we want to hear from you!

Key Responsibilities:

Operations Management:

• Oversee and optimize all operational processes, ensuring seamless workflow across departments.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance service delivery.
• Monitor the performance of projects, ensuring adherence to deadlines, budgets, and quality standards.
• Collaborate with department heads to identify and resolve operational bottlenecks.
• Maintain and update operational policies and procedures to ensure compliance and industry standards.

Accounting and Budget Management:

• Manage the agency’s budget, ensuring financial goals are met and resources are allocated efficiently.
• Work closely with the finance team to oversee billing, invoicing, and financial reporting.
• Monitor cash flow and ensure proper financial documentation and reporting.
• Help prepare monthly financial reports and provide recommendations for improving cost efficiency.

Human Resources:

• Oversee recruitment, onboarding, and employee development initiatives.
• Manage employee relations, ensuring a positive and productive work environment.
• Implement performance review processes and provide coaching to team members.
• Ensure compliance with HR policies and local labor laws.
• Lead efforts in creating and maintaining a strong agency culture, promoting teamwork and professional growth.

Creative Team Support:

• Collaborate with the Creative Director to ensure that the creative team has the resources needed to meet client expectations.
• Facilitate communication between creative team members, account managers, and clients.
• Help manage workloads within the creative team, balancing creative output with deadlines.
• Support the development of creative concepts by ensuring operational needs are met efficiently.
• Provide operational insights to enhance the creative process and improve overall project delivery.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Marketing, or related field.
• Minimum of 5 years of experience in operations, preferably within an advertising or marketing agency.
• Strong knowledge of accounting principles and budget management.
• Proven experience managing cross-functional teams and a deep understanding of human resources processes.
• Strong leadership, organizational, and problem-solving skills.
• Ability to thrive in a fast-paced, creative environment while maintaining high operational standards.
• Excellent communication and interpersonal skills.

Key Skills:

• Leadership and team management
• Project management and process optimization
• Budgeting and financial oversight
• Talent recruitment and employee relations
• Strong organizational skills and attention to detail
• Conflict resolution and problem-solving

Benefits:

• Competitive salary and performance-based incentives
• Health and wellness benefits
• Paid time off and holidays
• Collaborative and creative work environment
• Opportunities for professional development and growth

TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.