VTC Technician

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor.

Job Description:

This position is responsible for the organization, scheduling, and communication of VTC and telephone bridging appointments, optimizing resource utilization. The role provides competent technical support for initial and advanced troubleshooting for staff, and DOD VTC customers interfacing with USFF. Ensuring USFF VTC operational capability at 98% and compliance with all relevant AV and VTC standards is a key responsibility. This includes VTC systems scheduling, facilitation, and consultation for USFF Headquarters, and secondary support to partner DOD organizations. The position involves analyzing, consulting on, and recommending VTC repairs and upgrades, including for the USFF Maritime Operations Center. The role also oversees daily VTC operations, proactively identifying technical and operational issues, and implementing solutions. The position is responsible for ensuring internal security standards are maintained for all USFF Headquarters AV and VTC systems, and independently planning and carrying out responsibilities, resolving complex problems, and keeping government leads informed of controversial issues. The role provides professional multimedia presentation and VTC support, including setup, operations, maintenance, and configuration management of related facilities.

Experience:

Required experience includes:

• In-depth knowledge of VTC operations, management, devices, methods, services, and standards.
• In-depth knowledge of specialized communications processes and techniques for VTC systems.
• In-depth knowledge of DOD and DON communications concepts, principles, practices, procedures, objectives, and techniques for VTC systems.
• In-depth skill and ability to operate complex and modern VTC systems.
• In-depth skill in determining the feasibility of new VTC equipment and techniques.
• In-depth skill in facilitating high-profile AV and VTC requirements for Four Star Military Flag Officers and Senior Executive equivalents.
• 5 years of recent experience in Video Teleconferencing Call management for the DOD.

Education:

• High School or Career Field / Community: Information Technology

Security Clearance:

• Must have an active Secret clearance

TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.