Information Technology Technician

techexcellence provides IT managed services to small and mid-sized businesses. We offer a friendly and positive work environment, work from home capability, and competitive compensation and benefits. We are constantly growing, and we are looking for employees who are willing to grow with us.

We are seeking a Service Desk IT Technician to join our team! You will receive and resolve IT-related issues for clients. This position involves up to 75% travel time, with a company vehicle provided. Applicants must have a dedicated space to work from home and be able to travel throughout the Lehigh Valley area as needed.

Responsibilities:

• Resolving service desk tickets
• Communicating with clients (via phone, email, chat, and corporate SMS)
• Maintaining service levels on assigned tickets
• Strong focus on Microsoft 365 with Autopilot and Intune
• Creating and updating company standard operating procedures for common tasks
• Exceeding client service expectations
• Other duties as assigned

Qualifications:

• High school diploma or equivalent
• Clean driving record
• Career-oriented self-starter
• Strong communication skills
• Positive and professional demeanor
• Strong troubleshooting and critical thinking skills
• Basic knowledge of computer and server hardware is helpful
• ITIL Certification helpful but not required
• Certifications such as A , Net , Security , etc. helpful but not required
• Minimum 1 year experience in IT, customer service, or other related fields
• Understanding of basic principles of IT networking
• Experience with Microsoft 365 with Autopilot and Intune helpful but not required
• Technical with knowledge of Microsoft products including: Microsoft Windows both desktop and server, Microsoft Office products, Microsoft 365, and basic Microsoft Active Directory knowledge (add and remove users and basic knowledge of Group Policy Object (GPO))