Genesys Engage Routing Engineer

Responsibilities include:

Act as the technical lead for the CCTech routing team

Work with the Apple business teams and routing team to arrive at appropriate designs to meet project objectives

Work in a very dynamic environment, collaborating with various teams to meet project goals.

Skills needed:

Expertise in Genesys ORS application development

Expertise in Genesys IRD application development

Expertise in Genesys framework and exposure on Genesys reporting

Expertise in Cloud CX

Experience in developing JavaScript code

Good communication skills

Good analytical skills and ability to research and present findings

Ability to multi-task

Strong team player with excellent collaboration skills

Pro-active and able to work on own initiative.

Skill Sets - Experience - Preference

Telephony Applications - NA - Is Required

Routing - NA - Is Required

Genesys - NA - Is Required

Genesys Core and Voice - NA - Is Required

JavaScript - NA - Is Required

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