QC Analyst

Role – QC analyst

Location: 160 West Government St. Suite 514 Pensacola, FL 32502

Job Description

• Ability to speak and understand English (Required)
• Strong verbal and written communication skills (Required)
• Knowledge of basic investigative techniques and ability to write investigative reports (Required, 1 year)
• Knowledge of the rules governing Ombudsman investigations and assessments (Required, 1 year)
• Ability to investigate, analyze, and resolve complaints (Required, 1 year)
• Strong data entry and typing skills (Required, 1 year)
• Experience responding to customer complaints (Required, 1 year)
• Knowledge of long-term care facilities (Highly desired)
• Experience using RTC database (Highly desired)
• Experience working with the elder population (Highly desired)

Candidate Responsibilities

• Answer phones and maintain a phone log.
• Enter complaint, case, and assessment information into a web-based documentation system.
• Track incoming reports such as Adult Protective Services reports and nursing home discharges/transfers.
• Assist the District Ombudsman Manager (DOM) in preparing and arranging monthly ombudsman district council meetings.
• Input data into the RTC database.
• Utilize Microsoft Office Suite (Excel, Word, Outlook, Adobe).
• Investigate and resolve complaints from long-term care facility residents.
• Identify significant individual and systemic problems affecting residents.
• Track inventory of office items, including forms, brochures, promotional items, office supplies, and electronic equipment.
• Conduct on-site facility assessments.
• Prepare, process, and maintain volunteer paperwork, including applications, travel, activity reports, and continuing education training hours.

Experience Required

• Minimum of 1 year of professional office experience.
• Strong data entry and typing skills.
• Attention to detail.
• Knowledge of rules governing Ombudsman investigations and assessments.
• Ability to collect and analyze evidence.
• Understanding of basic investigative techniques, including writing accurate investigative reports.
• Good organizational skills.

Job Type: Contract

Pay: $16.00 - $17.00 per hour

Schedule:

• 8 hour shift

Experience:

• Manufacturing: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Pensacola, FL 32502 (Required)

Ability to Relocate:

• Pensacola, FL 32502: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17