What are the responsibilities and job description for the Help Desk Analyst position at Techgene Solutions?
Position : Helpdesk Analyst
Location : Chesterfield, VA Onsite Interview
Skill Required / Desired Amount of Experience
Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services Required 5 Years
expertise related to troubleshooting computer software/hardware problems Required 5 Years
advanced customer relations skills Required 5 Years
good verbal and written communication skills Required 5 Years
ability to control and manage several projects simultaneously Required 5 Years
working knowledge of MS Word, MS Excel, and MS outlook Required 5 Years
strong analytical and decision-making skills Required 5 Years
Job description
The Help Desk Analyst 4 is responsible for assisting and providing technical support for LiveScan agencies statewide, to answer questions from agencies and IT suppliers about the LiveScan onboarding process, to answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment, to answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts, to create/maintain computer software/hardware inventories; to prepare and coordinate the completion of agency MOUs, to generate help desk tickets and forward service requests to IT suppliers, to monitor open tickets, and provide status updates to users. Performs other duties as assigned.
