What are the responsibilities and job description for the Technical Support Engineer position at Techgene Solutions?
Skill
Required / Desired
Amount
of Experience
Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions.
Required
3
Years
Ability to explain technical concepts in simple terms to non-technical users.
Required
3
Years
A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious.
Required
3
Years
Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now.
Required
3
Years
The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions.
Required
3
Years
Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer.
Required
3
Years
Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP).
Required
3
Years
