What are the responsibilities and job description for the Support Analyst position at Techgroup America Inc.?
Job Details
General Support Analyst
Location: Chicago, IL
Duration: 1 Year
Project Name: Core Support
Top 5 skill sets required for this role:
- Active Directory
- Powershell
- MS Office
- Exchange
- Good Verbal and Written Skills and Professional work ethic at all times.
Nice to have skills or certifications:
- Service Now experience a
- Take direction and ask questions
- Looking for person with experience working in a ticketing environment with troubleshooting skills..
- Position is working at a desk using Service Now. Not interested in a person that wants to build or set-up systems in a data center?
Job Description Details
- Any project details We work with Audit and Compliance on various projects as well as many different teams through out the year.
- Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
- They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA s.
- Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
- Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
- Provide exceptional customer service in person, via phone and email as necessary.
- Resolve help desk issues including troubleshooting hardware and software issues.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
