What are the responsibilities and job description for the Customer Service (Pharma/ Healthcare/ Med Device) Pay: $21/hr (GG2024) position at Techlink Systems?
Job Title: Customer Service III
Location (On-site, Remote, or Hybrid?): Lake Forest, IL (onsite)
Contract Duration: Contract until 01/06/2026
Work Hours: 9:00 AM - 5:30 PM
Description:
This position is Nonexempt (hourly role). Hours over 40 will be paid at Time and a Half. 3-5 year of experience is required and a 4-year equivalent college degree. Takes inbound/outbound calls and emails to provide information to health care customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality. Can organize and handle calls and emails with speed and accuracy. Can work with complex computer applications and resource materials. Must be able to multitask and use critical thinking skills. Must have proven skills in the following PC software products Microsoft software suite (Excel, Outlook, Word, Teams). Preferred having SAP or some ERP experience and some background in the healthcare industry.
Top 5 skills:
- Ability to problem solve and critically think
- Able to multitask between different platforms, able to jump back and forth between customer calls and emails
- Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems
- Must be able to follow standard operating procedures, but also know when to ask for help
- Must understand the culture and be a good team player
Salary : $20 - $21
