What are the responsibilities and job description for the IT Field Technician position at Techmate?
Job Description
We are seeking IT Field Technicians for on-demand/ad hoc IT Support in the San Francisco, CA area.
As a team member, you will assist our clients with resolving a range of computer-related issues and/or provide on-site support as needed.
Responsibilities:
Company Description
Techmate is a pioneering On-Demand, Technical Support Platform built for the distributed workforce. Our clients are some of the largest professional service firms, manufacturing, real estate and related brick and mortar companies who have nationwide and global office locations.
Techmate is a pioneering On-Demand, Technical Support Platform built for the distributed workforce. Our clients are some of the largest professional service firms, manufacturing, real estate and related brick and mortar companies who have nationwide and global office locations.
We are seeking IT Field Technicians for on-demand/ad hoc IT Support in the San Francisco, CA area.
As a team member, you will assist our clients with resolving a range of computer-related issues and/or provide on-site support as needed.
Responsibilities:
- Installation of workstations.
- End-user support for executives, office personnel, and other key business stakeholders; this could include installation and configuration of hardware and software applications, as well as some security functions such as password resets, etc.
- Experience with copying/restoring end user data files, migrating Windows 7 to Windows 10 utilizing tools such as Azure, SCCM, PXE boot, etc.
- Basic networking, rack/stack/patch, remote hands support, etc.
- Experience working with AD (active directory), domains, group policy, etc.
- E-mail, A/V conferencing, VoIP device replace and configuration.
- Support of enterprise solutions including Microsoft Office365, Exchange email, Anti-Virus software, etc.
- Provide timely and efficient executive-level support.
- Provide technical support on commonly used applications and devices (MFD network printers, O365 Applications, etc.)
- 5 years support experience in an enterprise environment using Windows and some Apple/Mac hardware.
- Application support for Microsoft Office365, SharePoint Online and Exchange Online.
- Working knowledge of Azure, Intune, and other cloud based services.
- Operating Systems: Windows Server, Mac OS X (Server/Workgroup Manager), iOS and Windows 7 through 10.
- Xerox, Canon, HP printer installation, local/network configuration and print management.
- Excellent verbal and written communication skills.
- Ability to effectively operate independently as well as in a team environment.
- Ability to lift heavy objects up to 50 lbs.
- Flexible work schedule! Hours/Shifts are on-demand - we'll work with your schedule & availability!
- Competitive compensation and 2hrs. minimum pay on all assignments.
- Job related expense reimbursement.
Company Description
Techmate is a pioneering On-Demand, Technical Support Platform built for the distributed workforce. Our clients are some of the largest professional service firms, manufacturing, real estate and related brick and mortar companies who have nationwide and global office locations.
Techmate is a pioneering On-Demand, Technical Support Platform built for the distributed workforce. Our clients are some of the largest professional service firms, manufacturing, real estate and related brick and mortar companies who have nationwide and global office locations.
