Level 2 Support Technician

Job Description (Posting).

Attached JD (1.) To maintain SOP's and runbooks of the respective technical track. (2.) To attend and handle complex L2 calls (3.) To handle L3 complex calls under L3 Engineer (4.) To provide telephonic and remote trouble shooting support

SR Number

DFS/DFS/2024/2488310

Designation

SENIOR SPECIALIST

Location

Michigan

City

Ingham County

No. of Positions

1

Job Description (Posting).

Attached JD (1.) To maintain SOP's and runbooks of the respective technical track. (2.) To attend and handle complex L2 calls (3.) To handle L3 complex calls under L3 Engineer (4.) To provide telephonic and remote trouble shooting support

Experience

2.5-5 Years

Qualification

B-Tech

Skill (Primary)

DWP-FSS-Desk Side Services

Band

E2

Job

Administrator

Requisition Source

Rotation

Job Type: Full-time

Pay: $20.41 - $22.00 per hour

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $20 - $22