What are the responsibilities and job description for the Account Manager position at TechMD?
About TechMD
TechMD is a leading provider of outsourced IT services, cybersecurity, communications, and distributed workforce solutions throughout the United States. As a customer-focused company, TechMD integrates the industry's best technologies and practices for each customer's specific needs. We also serve as an extension of our customers' IT departments, enabling them to innovate and grow their business while helping protect them from the risk of cybersecurity threats. Headquartered in Endicott, NY, TechMD employs over 250 people throughout its six office locations. As the company continues to expand its footprint, we are constantly looking for talented individuals to support our growth.
We’re passionate about creating a great place to work for our employees. TechMD is committed to the development and advancement of all employees. We are a highly collaborative organization, and there are many opportunities to learn from your colleagues and advance your career. Work life balance is important to us. TechMD is committed to working with each employee individually to find a schedule that allows them to fulfill their responsibilities both inside and outside of work.
The Account Manager (AM) is responsible for driving revenue growth within TechMD’s existing customer base by identifying, developing, and closing new business opportunities. This role serves as the primary relationship owner for assigned customer accounts, ensuring high levels of customer satisfaction while focusing on revenue retention and expansion. Account Managers work collaboratively with internal teams, including Service Delivery, vCIO, and Solution Architect teams, to achieve sustainable growth, improve customer experience, and enhance customer retention
Primary Responsibilities:
Revenue Growth & Opportunity Development
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TechMD is a leading provider of outsourced IT services, cybersecurity, communications, and distributed workforce solutions throughout the United States. As a customer-focused company, TechMD integrates the industry's best technologies and practices for each customer's specific needs. We also serve as an extension of our customers' IT departments, enabling them to innovate and grow their business while helping protect them from the risk of cybersecurity threats. Headquartered in Endicott, NY, TechMD employs over 250 people throughout its six office locations. As the company continues to expand its footprint, we are constantly looking for talented individuals to support our growth.
We’re passionate about creating a great place to work for our employees. TechMD is committed to the development and advancement of all employees. We are a highly collaborative organization, and there are many opportunities to learn from your colleagues and advance your career. Work life balance is important to us. TechMD is committed to working with each employee individually to find a schedule that allows them to fulfill their responsibilities both inside and outside of work.
The Account Manager (AM) is responsible for driving revenue growth within TechMD’s existing customer base by identifying, developing, and closing new business opportunities. This role serves as the primary relationship owner for assigned customer accounts, ensuring high levels of customer satisfaction while focusing on revenue retention and expansion. Account Managers work collaboratively with internal teams, including Service Delivery, vCIO, and Solution Architect teams, to achieve sustainable growth, improve customer experience, and enhance customer retention
Primary Responsibilities:
Revenue Growth & Opportunity Development
- Actively identify, pursue, and close opportunities to increase wallet share within assigned customer accounts
- Conduct client success check-ins with customers to understand their evolving needs and position TechMD’s services as solutions to those needs
- Build and maintain a deep understanding of TechMD’s product and service offerings to effectively promote and position additional value
- Proactively propose upsell, cross-sell, and expansion opportunities to increase revenue from existing accounts
- Drive pipeline management for assigned accounts, ensuring accurate forecasting and timely deal closures
- Serve as the primary point of contact for assigned customer accounts, ensuring customer satisfaction while maintaining a focus on growth
- Develop trusted advisor relationships with key customer stakeholders and decision-makers
- Facilitate proactive communication with customers regarding new opportunities, service enhancements, and business updates
- Conduct regular check-ins with customers to gauge satisfaction and identify areas for growth and service improvement
- Work closely with internal Service Delivery teams to ensure customer needs are met and issues are resolved in a timely manner
- Provide feedback to internal stakeholders on customer trends, market demands, and potential growth opportunities
- Partner with the Outside Sales and Marketing teams to align messaging, offerings, and growth initiatives
- Track and report on account performance, including revenue growth, churn risk, customer satisfaction, and upsell/cross-sell opportunities
- Utilize CWM and HubSpot (as appropriate) to maintain up-to-date customer data, activity logs, and deal progress
- Provide clear and consistent reporting to management on account growth status and projected revenue impact
- Proven track record in Account Management, Business Development, or Sales roles, with a focus on revenue growth
- Experience managing customer relationships and driving customer satisfaction
- Demonstrated ability to meet or exceed growth targets and revenue goals
- Strong interpersonal and communication skills, with the ability to build trust and influence stakeholders at all levels
- Ability to understand and effectively position complex service offerings to clients
- Experience using CRM software for opportunity tracking, forecasting, and reporting
- Strong organizational, time-management, and problem-solving skills
- While technical expertise is not a requirement for the role, familiarity with technical concepts supports stronger customer relationships and helps uncover business growth opportunities
- Revenue Focus: Relentless focus on identifying, pursuing, and closing revenue growth opportunities within the existing customer base
- Relationship Building: Builds trust and establishes rapport with customers to support long-term, value-based relationships
- Business Acumen: Understands customer’s business objectives and aligns TechMD’s offerings to support those goals
- Proactive Mindset: Takes initiative to identify new revenue opportunities and drives them to closure
- Results-Oriented: Demonstrates a persistent drive to achieve and exceed goals
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Salary : $60,000 - $90,000
