What are the responsibilities and job description for the Senior Engineer Systems Admin Service Desk position at Techmentum?
Do you love working with client users enjoy working on many different types of tasks and conscientious about ticketing and documentation too Would you like a telecommute remote support role with opportunity to grow Are you selfmotivated with excellent customer and communication skills and highly organized
Do you have experience ...
- Responding to user requests for technical assistance via phone and email
- Working with Microsoft cloud solutions for business
- Diagnosing and resolving workstation and server hardware and software issues
- Performing basic routine server maintenance tasks including; backup / recovery testing patch management antimalware cleanup and server log review on Microsoft servers
- Identifying and escalating situations requiring urgent attention
- Logging and tracking all help desk interactions into ticketing system
- Completing projects related to workstation and server configuration as assigned
- Creating documentation for internal standards and endusers
- Following standard procedures
Do you have ...
Are you ...
If this sounds like the job for you then we want to hear from you!
About Techmentum
Techmentum is an IT Managed Services company that provides fullservice IT support to small and medium businesses in Northern New Jersey and Denver CO Metro area. We believe I.T. should stand for
Integrity and Trust when it comes to our clients. Our IT services are from A to Z for our clients; ranging from helping a user with a problem or providing CTO level advice.
Were always looking for selfmotivated technology talented people so if you like to work with and in small business environments wed love to hear from you!