What are the responsibilities and job description for the Sales and Warranty Administrator position at Techni US LLC?
Company Description
Techni has been at the forefront of engineering belt-driven mounting systems for over 20 years. Known for our durable and high-performance products, we are committed to providing top-tier solutions and outstanding customer service to the automotive industry.
Role Description
We are seeking a full-time Sales and Warranty Administrator to join our team in Indianapolis, IN. The ideal candidate will play a crucial role in warranty and sales administration, ensuring seamless customer satisfaction. This role requires strong communication skills, excellent attention to detail, and the ability to work efficiently in a fast-paced environment. The Sales and Warranty Administrator will also be responsible for data entry and providing excellent customer service, ensuring that our clients receive top-notch support throughout their experience.
Key Responsibilities:
- Manage warranty and sales administration processes
- Maintain strong communication with customers to address inquiries and resolve issues
- Perform accurate data entry and keep records updated
- Provide exceptional customer service to ensure client satisfaction
- Troubleshoot and resolve customer concerns in a timely and professional manner
Qualifications:
- Previous experience in warranty/sales administration and customer satisfaction
- Strong communication skills, both written and verbal
- Computer literacy, with proficiency in data entry
- Customer service experience with a focus on client relationship management
- Excellent attention to detail and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Knowledge of automotive industry warranties is a plus
- Associate's degree or equivalent work experience
- Positive attitude and eagerness to learn
- Experience with CRM systems, preferably Salesforce
Why Techni? This is a great opportunity for someone who is eager to contribute, grow, and advance within a supportive team environment. We’re looking for someone with a strong work ethic and a positive attitude to help drive success in our team and company.