Atlassian JIRA Subject Matter Expert (SME)

Overview

About Technica: 

At Technica Corporation, our goal is to provide exceptional professional services and innovative technology solutions that meet or exceed our customer’s expectations. We specialize in a wide range of advanced information technology solutions from Systems Engineering to Cyber Security, and from Software Development to Product Solutions. From our locations across the DC Metro area, Hampton, Virginia, and Huntsville, Alabama, we provide technological subject matter expertise, program management and business process knowledge as a trusted advisor in support of our Department of Defense and other Federal Agency customers.

Responsibilities

Technica is seeking an Atlassian JIRA SME responsible for the enterprise multi-tenant Atlassian JIRA and JIRA Service Management (formerly JIRA Service Desk) services operated within the FBI.  He/she is responsible for design, planning, and operation & maintenance of a catalog of Atlassian products, including but not limited to the following: JIRA, JIRA Service Management, Confluence, and Crowd. In scope for these responsibilities, the JIRA SME is responsible for native functionality of the products, plugin integrations, and overall interoperability of the service in our organizational structure. He/she designs, builds, and maintains complex workflows, screen schemes, permission schemes, and notification schemes with a multi-tenancy focus. The JIRA SME  integrates the front-end UI with custom internally developed API based microservices.

This role is also responsible for researching and recommending plugins and testing interoperability within our development environment. The SME will apply a solid understanding of Agile principles when recommending project management methodologies (scrum, kanban, waterfall, etc). In addition, he/she:

• Collaborates with the project architect and stakeholders to identify and mitigate risks, issues, dependencies, and constraints 
• Plans and facilitates requirements gathering workshops to plan Jira workflows and configurations 
• Interprets and translates business requirements into product configurations leveraging Atlassian best practices 
• Configures and administers Jira Software, Jira Core and Jira Service Management plus related plugins 
• Designs, implements, and maintains custom workflows, global settings, users and groups, screens, dashboards, fields, permission schemes, post functions, etc., to serve as templates for Agile teams and automation workflows 
• Supports/assists project admins within projects 
• Manages and updates software and licenses 
• Administers application instances on a day-to-day basis by setting-up and supporting projects, roles, workflows, security, and plug-ins 
• Optimizes and improves process workflows and identify where functionality can be improved to meet user requirements 
• Maintains a healthy application environment by periodically reviewing and modifying configurations, permissions, workflows, dashboards, integrations, and logs 
• Supports the front-end UI integrations to external systems by collaborating with internal developers 
• Investigates, troubleshoots and fixes issues related to Atlassian tools suite, application servers, and database servers 
• Maintains an associated Confluence public pages for the purposes of knowledge management, historical system documents, communication, and wikis

This opportunity is 100% on-site at Patriots Plaza II location in Washington, D.C.  The government has established policies for on-site vs remote work which varies across divisions and contracts.  Staff are obligated to adhere to these and other FBI policies and react accordingly as policies change over time.  Where allowed, remote work must be coordinated with the team lead and/or government POC, ensuring there is zero interruption with the delivery of our services.

The annual base salary range for this position is $155,000 - $200,000. Please note that the salary information is a general guideline only. Technica considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, location, as well as market and business considerations when extending an offer.

Requirements

• Active TS with SCI eligibility
• Masters and 10 years relevant experience or Bachelors degree in Computer Engineering, computer information systems or another relevant field and 12 years of experience.
• Familiar with SAFe, Agile, and other JIRA methodologies and advise the customer to adhere to best practices to ensure quality of service, uptime, and security.
• Possess five (5) years of experience with Atlassian products and a minimum of 10 years’ experience in Agile methodology.

Desired

• Atlassian Certified Professional – Jira Administrator (ACP-JA) required, Atlassian Certified Expert Preferred. 
• SAFe Program Consultant (SPC) 4.0 certification preferred
• Bachelor’s degree in Engineering, Computer Science, or other related analytical, scientific, or technical discipline preferred

EEO

EQUAL EMPLOYMENT OPPORTUNITY

It is Technica's policy to affirmatively support Equal Employment Opportunity (EEO) for all qualified individuals without regard to color, gender, religion, creed, national origin, age, race, disability, gender identity, genetic information, sexual orientation, marital status, veteran status or any other characteristic protected by law. This policy covers all aspects of the employment relationship including recruiting, hiring, compensation, assignment, promotion, transfer, training, working conditions, employment longevity, retirement, employee benefits and termination.

Technica's EEO philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment based on the above mentioned characteristics is prohibited. Equal Opportunity Employer Minorities/Women/Vets/Disabled/Gender Identity/Sexual Orientation.

Salary : $155,000 - $200,000