JOB DESCRIPTION
At Technip Energies, we are more than just a leading engineering and technology company; we are pioneers committed to shaping a sustainable future. With over 65 years of experience and 15,000 talented professionals worldwide, we deliver innovative solutions to real-world energy challenges. We believe in the power of collaboration, diversity, and an inclusive culture where your well-being is a top priority.
Join us on a one-of-a-kind journey where you can take pride in Being Part of the Solution for the benefit of our planet, people, and communities. If you share our vision of driving the transition to a low-carbon future and are eager to develop your skills for tomorrow, then this could be the perfect opportunity for you. We are currently seeking a Senior Engineering Applications Support Specialist, reporting directly to the hiring manager to join our team based in Houston, Texas USA.
Sr. Engineering Applications Support Specialist
JOB PURPOSE
Technip Energies (T.EN) is looking for an Sr. Engineering Applications Support Specialist to assist with the deployment and management of Engineering and Design Applications. The Engineering Applications Support Specialist will be assigned to Digiteam, domain Engineering Applications Support.
Primary focus is aimed at the use, knowledge and support of applications of main engineering software vendors available in the market (Hexagon, AVEVA, Autodesk, Bentley, Ansys, Aspentech, Schneider, others).
Minimum 5 years and preferably 10 of experience are required. Consideration could be enhanced with experience and background in administration and functional support of some of the listed suites of Engineering Applications as well as a previous experience for other EPC contractors.
This role requires not only solid knowledge of the software tools deployed (setup and administration background) but also the IT environment required to support Projects. The candidate must be highly motivated, innovative, possess good problem solving and communication skills and be capable of thinking outside the box.
The goal of this Specialist would be to provide support to engineering Projects to enhance productivity and minimize downtime, being part of a Global IT team supporting Technip Energies worldwide offices. Daily duties would include but not be limited to L2 user support (troubleshooting, analyzing and correcting issues), supporting the software delivery and packaging team, license support, monitoring software usage, and working with Project and vendor teams to determine software requirements for both licensing and infrastructure.
JOB HIGHLIGHTS
- Engineering Application support
- Provide operational and technical support to users
- Ensure Engineering Application setup, consistency and updates across multiple servers
- License management and monitoring
- Define working procedures for Software packaging and installation
PROFILE :
REQUIRED KNOWLEDGE / FORMAL EDUCATION :Technical EducationDegree preferred but not requiredKnowledge on Onshore / Offshore industry software, organization and project execution cycle (phases, methods, tools and deliverables)REQUIRED EXPERIENCE :Minimum 5, preferred 10 years of experience in Engineering Application support like Autodesk, Aveva, Bentley, Hexagon, Aspentech, and other industry specific market leaders....Software License management experience : processes and tools (ie OpenIT)Previous experiences in similar roles for other EPC contractorsMajor application backgroundSoftware Setup and TroubleshootingComfortable with IT Service management practices and toolsUsage of ServiceNOW for ticket managementGood knowledge with ITIL best practicesBonus CapabilitiesPreferred 10 years with use and administration of some Engineering Software
Experience in one engineering disciplineProject Execution backgroundCitrix Application setup / administrationOther application experienceHexagon / AVEVA experienceKnowledge of some auxiliary software (MSSQL, Oracle, MS Access, .Net, VB, C#, Python).Basic knowledge of DB administrationProgramming backgroundKnowledge of Windows Operating systems on desktops and servers for engineering application function.REQUIRED INTERPERSONAL SKILLS :Flexibility, creativity and personal initiative, ability to tackle challenging projects which require a combination of business, organization and technical skills.Good communication skills (both written and oral) with the ability to adapt and work in multi-cultural working environment.Highly motivated; Thinks outside the box; Innovative, ability to work effectively in teams.Problem solving skills, ability to create and propose new solutions.JOB RESPONSIBILITIES :
Reporting to Digitema, Engineering Applications Support technical leaders, scope of work includes :
Interface with Engineering Disciplines / Functional Application Management and Project Management to ensure required level of support is metWork with Engineering Disciplines / Functional Application Management to define functional architecture of engineering applications, to support Project execution and application integration strategies, also in a multicenter scenario.Contribute to Project IT platform hardware architecture in close collaboration with other I&O disciplines.Manage application global workshares and user requests.Coordinate with Citrix team to support various applications and projects within the Citrix environment.Work with Engineering Disciplines on capacity planning to forecast needs in terms software resources.Contribute to the technical setup of the Project IT platform (Hardware and Software), according to the contract requirements and Technip Energies standards and best practices.Manage account rights for some application according to user profiles.Analyze and troubleshoot high priority application issues.Escalate issues to software vendors, as needed.Maintain updates to the Application CMDB for the concerned part.Ensure that support documentation is made available to L1 support teams and Service Desk.Develop application packaging requirements for new or updated applications, and test developed packages before release with SCCM.L2 Support for all Engineering Application issues, installations & performance / resource monitoring where required.Provide technical support to users, interacting with discipline leaders and superusers.Act as Global L3 support for Engineering Applications when required.Participate as needed to Digiteam initiatives and Engineering Applications Support evolution Projects.We invite you to get to know more about our company by visiting www.technipenergies.com and follow us on LinkedIn , Instagram , Facebook , Twitter , Youtube for company updates.It is the policy of Technip Energies to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, age, disability, veteran status, citizenship, or any other characteristics protected by federal, state or local law at the Technip Energies location to which this application is submitted. In Addition, as a Federal Government contractor, Technip Energies is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources Department.
