What are the responsibilities and job description for the Product Line Manager position at Technium?
Be the exception…
Our team is comprised of individuals who love what they do, which allows us to maintain a culture of achievement, excellent service, and strong relationships with customers, partners, and our communities. Technium optimizes and secures highly available, cloud-connected networks; pairing this with our Just Cause—to provide anyone who finds joy and excitement in the field of network security with vigorous, life-changing learning opportunities—we are committed to finding the right people to join our team as we continue to grow. Are you ready to be the exception?
The Product Line Manager (PLM) is responsible for managing the lifecycle, strategy, and performance of a s Technium’s Secure Network-as-a-Service portfolio of products and services. This role involves developing new services, enhancing existing offerings, and working cross-functionally with sales, marketing, operations, and technical teams to drive growth and customer satisfaction. The ideal candidate will have a strong background in network and network security services, market analysis, and product development within an MSP or similar technology environment.
Duties and Responsibilities
- Develop and execute the product roadmap for assigned service lines, ensuring alignment with company goals and market trends.
- Conduct market research and competitive analysis to identify opportunities for new services and enhancements to existing offerings.
- Collaborate with sales and marketing teams to develop go-to-market strategies, pricing models, and promotional campaigns.
- Work closely with technical teams to define service specifications, implementation plans, and performance metrics.
- Manage product lifecycle from ideation to launch, including planning, development, deployment, and end-of-life strategies.
- Act as the subject matter expert for assigned product lines, supporting internal teams and customers with technical knowledge and insights.
- Monitor key performance metrics to measure success and adjust strategies as needed to optimize performance.
- Ensure compliance with industry regulations, best practices, and security standards.
- Develop training materials and provide support for sales and customer success teams.
- Foster relationships with vendors, partners, and stakeholders to enhance service capabilities.
Company Expectations
- Read and follow all company policies and processes including but not limited to Company Handbook, WISP and SOC2 Compliance, and Core Company Processes
- Follow EOS and understand success relies on Right Person Right Seat (RPRS) and metrics
- Maintain confidential information
Skills and Qualifications
- Bachelor’s degree in computer science, Business, or a related field (Master’s degree preferred).
- 5 years of experience in product management, preferably within a Networking, MSP or IT services company.
- Strong understanding of managed network services, cloud computing, cybersecurity, and general IT services.
- Proven ability to analyze market trends, customer needs, and competitive landscapes.
- Excellent project management skills with experience in Agile or other development methodologies.
- Strong communication, collaboration, and leadership skills.
- Experience with pricing models, financial analysis, and business strategy.
- Ability to work in a fast-paced, dynamic environment with cross-functional teams.
Preferred Certifications
- CCIE or equivalent
- ITIL Certification
- PMP (Project Management Professional)
- AWS, Azure, or other cloud-related certifications
- CISSP or other cybersecurity certifications (a plus)
