Product Specialist

Position: Product Specialist

Duration: 3 Months

Location: Maine (Remote Work)

Top 3 skills:

• Application Support and Implementation
• Vendor Management
• Technical Support

Special requirement:

• Will be on call every 3rd weekend
• Qualified candidates must have at least two (2) years of experience in application support, technical support, experience with application vendor management, application implementation and technical and user workflows.

Position description:

This position will be a member of an application support team and will become a technical subject matter expert for the state psychiatric hospitals' applications and systems. This position will provide application operational end-user support including rotational afterhours on-call support. This position will be included on the implementation team of the state hospital's electronic health record project, referred to as ICM, and additional implementation teams for other state hospital.

Responsibilities:

• End-user support
• User Administration
• System Administration
• Interface Monitoring
• Afterhours support
• Forms development
• Report writing
• Work with cross functional technology teams to determine best practice configurations, and workflows.
• Read/analyze/modify technical documentation
• Work with vendor(s) to facilitate implementation
• Perform system testing

Preference will be given to candidates with the following skills:

• Healthcare information technology
• User administration
• Application System Administration
• Crystal Reporting experience
• XML development
• SQL programming language

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.