What are the responsibilities and job description for the Help Desk Technician position at Technogen, Inc.?
Position: IT Support Technician
Location: Baltimore County, MD
Duration: 6 months but could be indefinite
Job Description
Interviews will be held in person.
Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
All support technicians are required to be onsite and travel between BCPS locations. Employees will be expected to travel across Baltimore County. It takes approximately 1 to 1.5 hours to travel across the county in standard rush hour traffic. Please keep in mind that employees commuting from areas that are already 1 to 1.5 hours away may have an additional commute and are expected to be at work on time and work until the close of business. BCPS cannot guarantee that employees will be stationed in an area close to their homes or childcare.
Hours and Location
Work location will be at multiple schools/locations within Baltimore County.
Work hours will be determined during hire but will be 7.5 hours per day between the hours of 7:00 AM and 4:30 PM.
Workdays are M-F. No holiday pay or school closing pay will be paid.
Travel is a part of this position’s duties.
BCPS does not pay mileage for contractor positions.
Interview
Interviews will be held in person.
Employee Requirements
All candidates must present a fingerprint card indicating they passed their background check.
Must be able to work onsite and travel between multiple locations
The duration of the assignment is a minimum of 6 months but could be indefinite.
The ideal candidate should have the following:
Responsibilities
• Communicate effectively with all levels of customers including administrators, staff, students, and vendors
• Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, and document cameras as examples)
• Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
• Installs and configures supported device operating systems
• Performs routine diagnostics and maintenance with multiple operating systems
• Installs and configures applications and other supported software packages
• Tests new releases for supported systems
• Performs network support and troubleshooting duties
• Provides consultation and/or training to teachers, staff, and students on the operation of technology equipment and software packages
• Troubleshoots hardware and software issues
• Assists teachers with resolving device-related problems
• Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
• Coordinates with vendors when necessary
• Participates as a team member on small and/or large projects
• Records activities in the work order system
• Updates/Creates internal supported system documentation
Required Skills
• Associate degree in a related technology area
• Minimum of three (3) years experience installing, upgrading, troubleshooting and maintaining device software
• Knowledge of Windows and Apple hardware and software platforms
• Ability to perform technical tasks with minimal supervision
• Must be able to follow oral and written directions
• Any equivalent combination of experience and training, which provides the required knowledge, skills, and abilities will be considered.
• Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
• Ability to lift 50 pounds and climb a ladder
Desired Skills
Possess certifications such as Interviews will be held in person. HP Certification, and other hardware vendor-specif
