Service Desk Engineer III

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100 projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

I am Govind Senior Talent Acquisition Specialist with TechnoGenInc, we are looking to hire a Talented Professional with below skill set to work with one of our clients and came across your profile and wondering if you might interested or exploring the job market, if so, Please share me your resume at Govind

Role : Service Desk Engineer III

Work location : 2801 Hoover Rd, Suite 3, Stevens Point, Wisconsin 54481 (Onsite from day 1)

The ideal candidate will have 6-8 years of IT Service Desk experience, with a minimum of 5 years and an Associate's degree in Information Technology or equivalent experience.

This role involves providing complex IT Service Desk support.

The IT Service Desk Engineer III will serve as the first point of contact for users seeking technical assistance via phone, chat, or the IT Service Desk Portal, troubleshooting issues, performing basic user account administration, and monitoring internal chat resources.

The engineer will also be responsible for preparing laptop computers and other peripherals for shipment to associates.

The candidate must possess excellent interpersonal skills, advanced technical issue diagnosis abilities, and a strong understanding of networking principles, client configuration, Active Directory, desktop/laptop hardware, Microsoft Windows OS 10, and mobile device configuration/support (Android & iOS).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.