What are the responsibilities and job description for the Servicenow Engineer position at Technogen, Inc.?
Position: Principal ServiceNow Engineer
Location: Remote
Duration: 6 Month to Contract
REQUIRED:
- 12 total years of relevant IT experience in a technical field of which a minimum of 6 years are experience providing administration services for a major Service Management System (preferably ServiceNow).
- Bachelor’s degree in management information systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years experience in lieu of degree).
- Current ServiceNow Certified Implementation Specialist (CIS) Certification applicable to the specialty (ies) for the position.
- Current ServiceNow Certified System Administrator (CSA) Certification
Duties:
- Perform SMS development activities and be proficient in applying the SDLC and DevOps principles. Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified specialty (ies). Perform response and resolution for SMS.
Job Summary:
- Looking for an experienced ServiceNow Developer with specialized focus on Discovery and Integrations, to join our team supporting the Department of Transportation (DOT).
- Shift: Rotating On Call
Top Qualifications, Skills, Experience or Certifications:
- 12 years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.
- Candidate must be proficient with Discovery and Integrations.
- Current ServiceNow Certified Implementation Specialist - Discovery (CIS-Disco) Certification is required
Job Role Specific Requirements:
- Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified specialty (ies).
- Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle.
- Determine which integration method(s) will be used, integration directionality, and attributes.
- Participate in any data normalization required prior to being imported / inserted into ServiceNow.
- Participate in platform, process, and integration testing.
- Develop and maintain Discovery schedules, pattern usage and the role of other integrations.
- Fulfill role of Enterprise Integration Manager.
- Design, develop, configure, and customize ServiceNow applications and services.
- Deliver new functionality across applications.
- Manage and perform SMS development activities, supporting the entire development lifecycle.
- Apply SDLC and DevOps principles.
- Perform response and resolution for escalated SMS service requests and incidents.
- Assist the platform administrator with incident resolution.
- Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays).
Preferred skills and qualifications:
- 12 years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.
- Bachelor’s degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree)
- Extensive knowledge of ServiceNow Discovery and Integrations.
- Experience with the SNMP technologies that support Discovery Patterns.
- Experience with SOAP/REST-based API integrations.
- Current ServiceNow Certified System Administrator (CSA) Certification is required.
