Sr. Business Process Consultant/SME

Sr. Business Process Consultant / SME

Place of work : Baltimore, MD - Need local resume, DMV areas. State / Federal expereince with Healtcare domain preferred.

Primary place of performance is HYBRID with 40% onsite requirement at the Baltimore City Headquarters or at facility location based on project need. One week per month onsite is required. Onsite attendance may also be required during system rollout out activities in addition to the monthly requirement. May require travel to other offices as needed.

Duration : 3 years

The Business Process Consultant provides consultation, solutions, and change management to the business on risk management processes by using established methodologies and exercising control plans to ensure alignment with specific goals and process requirements. This individual must be an excellent communicator, tactful diplomat, problem solver, and out-of-the-box thinker - with the ability to understand and respond to customer and business needs in a rapidly changing business environment.

Duties / Responsibilities :

• Provide consulting, coordination, and ongoing technical and logistical support and recommendations on resources to accomplish program objectives and apply technical expertise to assist with overall task management.
• Support strategic and tactical initiatives through portfolio management, action tracking and return on investment calculation and monitoring.
• Complete and document analysis of business and technical processes to develop new and / or streamlined processes and reporting in response to evolving internal customer requirements.
• Lead collaboration sessions with external and internal clients to analyze functional and technical needs.
• Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Develop process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for complex processes or for portions of larger or inter[1]related processes.
• Create process models, specifications, diagrams, and charts to provide direction to the project team.
• Communicate effectively with internal stakeholders to identify needs and evaluate alternative business solutions and strategies.
• Represent the team, when needed, to external stakeholders, leaders, and other teams to ensure alignment and understanding of the teams' progress.
• Reinforce team approach throughout organization both on client projects and internal initiatives.
• Provide solution design for complex digital transformation.
• Collaborate with technical cross-functional teams and analyze the requirements.
• Support developing the detailed technical design of the system.
• Maximize technology capabilities and enable change management, support, and scalability of the product.
• Adapt agile methodologies for new and ongoing projects, streamline the flow of business user stories from the refinement state to deployment.
• Experience in leading policy changes or implementation of new health IT applications
• Provide tools and methods to analyze and assess program activities and initiatives, projected results, participant engagement, actual outcomes, and overall effectiveness of the supported teams, measures, metrics, and risk factors to aid decision-making, program management, and action planning.
• Define, develop, and evaluate performance metrics to establish process success, including working with multiple stakeholders, often with competing / conflicting objectives, to ensure cohesive and reachable measures of success.
• Create reports, dashboards, and visualizations to understand business performance.
• Develop and implement new / enhanced reporting methods.
• Education :

Bachelor's degree from an accredited college or university. Master's degree and / or project management certification(PMP) is preferred.