What are the responsibilities and job description for the Technical Writer Job at Technogen International Company in Rockville position at Technogen International Company?
Technical WriterLocation : Rockville, MD - Hybrid / Remote but occasional visit is required. DMV areas candidate preferred.Duration : Long termActive Public trust clearance / Or clearableNOTE : Previous ServiceNow implemetation experience is required(Must)Key Responsibilities : Documentation Creation :
- Collaborate with software developers, product managers, and subject matter experts to gather information and insights.
- Write, edit, and format technical documentation for ServiceNow SQL Server applications, including user manuals, API documentation, installation guides, and release notes.
- Translate complex technical concepts into easy-to-understand content for both technical and non-technical audiences.2. Content Management :
- Organize and maintain a structured documentation repository, ensuring accuracy, version control, and accessibility.
- Regularly update documentation to reflect software changes, enhancements, and new features.3. User Assistance :
- Develop tutorials, how-to guides, and troubleshooting resources to assist users in effectively utilizing our software applications.
- Provide guidance on best practices and usage scenarios through examples and practical explanations.4. Quality Assurance :
- Review and edit documentation for clarity, consistency, accuracy, and adherence to established standards.
- Conduct usability testing of documentation to ensure its effectiveness and user-friendliness.5. Collaboration and Communication :
- Collaborate with cross-functional teams to gather information and contribute to the overall improvement of documentation quality.
- Communicate with development teams to understand technical details and ensure accurate representation in the documentation.Qualification :
- Bachelor's degree in Technical Communication, Computer Science, or a related field.
- Proven experience of 7-8 years as a Technical Writer, with a focus on with Manual QA and documenting .ServiceNow and SQL Server applications. Prior experience with HRSA, HHS and other government exp.
- Excellent written and verbal communication skills, with the ability to effectively convey complex technical information.
- Proficiency in creating documentation using tools such as Microsoft Word, Markdown, or other relevant documentation platforms.
- Strong attention to detail and organizational skills.
- Ability to work independently and manage multiple documentation projects simultaneously.
- Familiarity with version control systems (e.g., Git) and collaboration tools (e.g., Confluence) is a plus.Thanks & Regards
