What are the responsibilities and job description for the IT Service Desk Technician Level 1 position at Technogroup Inc?
Job Description
Job Description
Benefits :
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About Comsys :
Founded in 1989, ComSys is a Managed Technology Services Provider (MTSP) that has built a strong team of technology professionals with expertise in IT Management, Cybersecurity, Cloud Solutions and Voice Systems.
Our technical staff undergoes rigorous training from a select group of manufacturers across a well-defined technology stack. This ensures that we have high-performing teams, committed to exceeding the expectations of our valued customer base. Our effective management practices have earned us a reputation as a trusted provider and leader of cutting-edge technical solutions. As we grow, we are looking for like-minded individuals that are willing to think outside the box and offer creative solutions for complex problems.
Job Overview :
The IT Service Desk Technician Level 1 is responsible for facilitating the best support to our clients by both monitoring and managing incoming client requests so they can be triaged and then dispatched to the appropriate team. This role is primarily customer service and managing ticket data. Should have excellent computer operation skills and basic understanding of terminology for computer and phone systems.
Responsibilities :
What makes you an attractive candidate (Requirements)?
What makes you stand out (Preferred)?
Comsys is an Equal Opportunity Employer and does not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. All qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, national origin, age, gender, marital status, pregnancy, sexual orientation, mental or physical disability, medical condition, citizenship, or any other characteristic protected by State or Federal Law. Those applicants requiring reasonable accommodation to complete the application and / or interview process should notify a representative of the organization.
