What are the responsibilities and job description for the business analyst local to MA - $45/hr on W2 position at Technology Consultants, Inc.?
Job Details
Business Analyst
Boston, MA - 2 days onsite and 3 days remote
6 months
DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES:
- Serve a contact for Tier 1 application support.
- Ensure that requests for assistance are documented, triaged, and routed appropriately.
- Identify, communicate, and facilitate resolution to any production support, user requests, or triaged Helpdesk tickets.
- Participate in the final configuration and refinement of workflows and forms in WellSky.
- Participate in the preparation and execution of testing plans and/or test criteria.
- Ensure that testing is performed that will validate quality, reliability, and completeness of the business services being deployed.
- Perform Integration, Regression, and assist with User Acceptance testing
- Responsible for determining operational objectives by studying business functions, gathering information, evaluating output requirements and formats.
Preferred Qualifications: - (Preferred Knowledge, Skills and Abilities):
- Minimum two (2) years of experience working in IT environments troubleshooting electronic case management and/or EHR system electronic health record, including customer support and testing.
- Business Analysis, Systems Analyst, or other related experience is preferred.
- Hands-on experience effectively using MS Office tools
- Demonstrated ability to understand and resolve reported production support or customer service issues.
- Hands-on experience in managing escalated issues and dispute resolution of any components of a project with the ability to understand when to escalate issues to senior management.
- Methodical and able to follow documented procedures and instructions to resolve production issues.
- Strong written and oral communication skills with the ability to clearly communicate with diverse user groups and provide support to both technical and non-technical audiences.
- Self-motivated with the ability to prioritize tasks in a fast-paced environment to meet deadlines and manage competing demands
- Ability to perform basic, straightforward configuration in systems to support customer requirements, based on published screen designs.
- Experience producing and executing test cases based on documented workflows and / or screen designs. Includes identification, clear tracking, and reporting of issues and retesting.
- Ability to work independently as well as in a team-orientated, collaborative, and ever-changing technical environment.
- Ability to maintain a high degree of professionalism and confidentiality
- Prior Government or Healthcare experience is preferred, but not required
Sateesh
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Salary : $45