What are the responsibilities and job description for the Support Technician I, Mobile Device position at Technology Department?
JOB DESCRIPTION: Provide technical assistance and troubleshooting for all technology equipment used in the School District.
QUALIFICATIONS: High school diploma or equivalent. One year experience Microsoft or Google Docs client software; working knowledge in computer repair and troubleshooting; computer classes; able to lift 50 to 75-pound items. A certificate in computer technical training preferred.
RESPONSIBILITIES:
- Troubleshoot and service all District Macintosh and mobile device hardware and software.
- Serve as a public relations liaison in answering telephones and assisting personnel who desire information and/or services.
- Inspect and clean 1:1 computers and mobile devices.
- Perform health tests and configuration of 1:1 computers and mobile devices to ensure they are in working order.
- Track inventory on an as-needed basis.
- Manage priorities with respect to support calls, trouble tickets, and schedule repairs and maintenance to ensure timely completion of projects.
- Maintain a high level of communication with District personnel with respect to scheduling, progress, and completion of projects.
- Maintain supplies and materials necessary for repairs.
- Install and configure network printers.
- Acquire and maintain any certifications necessary to perform assigned duties.
- Provides emergency assistance as required to maintain District technology services.
- Perform other duties as assigned.
SALARY: Full-Time, Twelve-month position, beginning salary Level 29, employee benefits in accordance with Board Policies.
EVALUATION: Performance to be evaluated in accordance with Board Policy on the evaluation of support personnel.
Salary : $16 - $20
