Technology - PC Network Technician II

JOB SUMMARY:
The Network Technician II is responsible for supporting and maintaining end-user computers, devices and peripherals throughout the district. This position is essential for troubleshooting and the resolution of hardware and network issues as well as project management for the install of large quantities of equipment. Other responsibilities include the configuration, diagnosis, imaging and initial set-up of desktops, laptops, tablets, printers, phones and any other additional technical device utilized by the district.

Minimum Qualification Standards

Knowledge, Abilities and Skills:
1. Strong ability to multi-task with exceptional attention to detail.
2. Thorough working knowledge of PC’s, Macs, and Tablets.
3. Working knowledge of Windows 10, IOS, and Android operating systems.
4. Demonstrated ability to identify and fix common PC break/fix problems. (Changing drives, adding memory, etc.)
5. Demonstrated ability to resolve advanced hardware, software, and connectivity problems.
6. Demonstrated ability to image, re-image, clean, and add software to PC’s, Macs, and Android devices.
7. Demonstrated ability to set up and troubleshoot enterprise printers.
8. Demonstrated ability to setup and maintain mobile devices to include phones and/or iPads.
9. Minimal demonstrated network capabilities
10. Demonstrated knowledge of Active Directory
11. Experience working in K-12 environments.

Education, Training and Experience:
Minimum two (2) year degree in a computer systems, networking, computer security, or computer and information sciences with a minimum of three (3) years of documented experience in PC/network technical support. Five (5) years of formal job experience can be used in lieu of 2 year degree. Military experience a plus. Or an equivalent combination of education, experience, and/or training that provides the required knowledge and abilities. 

Certificate and License Requirements:
A and Microsoft certifications required (may obtain after hire.) Applicant must be willing to work toward additional certifications such as Security and Network .

Physical Demands: Tasks involve the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds).

Special Requirements: Valid driver’s license and reliable transportation

Paid Overtime (Y/N): Y (as required and approved)

Duties and Responsibilities:
1. Installs, maintains and repairs computer hardware, software and peripherals.
2. Test repaired items to ensure proper operation. Assists network engineers with complex technical tasks including debugging and supporting hardware modules and systems.
3. Creates and mass images computers for various locations. Must have project management skills to image and install large quantities of computers in various locations.
4. Analyzes trouble tickets and distinguishes time versus completion ratios to tweak help process.
5. Coordinates maintenance and equipment moves with schools to minimize downtime in the district. Maintains a hardware inventory used to track district purchases and hardware lifecycles.
6. Adds users to Active Directory, Exchange, Safari Montage, and other centralized solutions.
7. Documents and maintains system configurations and images for disaster recovery.
8. Submits reports as required.
9. Submits daily work summaries, to include observations, issues and maintain contact with technology administration and management.
10. Assists in evaluation of hardware and software to determine needs, improvements and upgrades.
11. Provides troubleshooting and training assistance to other technical staff members.
12. Installs, configures, and maintains workstations, printers, and software applications.
13. Resolves technical issues as they arise.
14. Monitors use of technology in schools and forward observations to supervisor.
15. Performs hardware and software upgrades as needed.
16. Identifies and documents district licensing for compliance.
17. Resolves Level I support for district IP phones.
18. Applies uniform naming conventions for all hardware as outlined by management staff.
19. Attends classes, seminars and conferences to enhance knowledge and provide enhanced services.
20. Researches new innovations for solving current issues.
21. Supports and services district network infrastructure including all Windows servers.
22. Provides quality customer services at all times.
23. Provides Help-Desk coverage as required.
24. All other duties as assigned.

BIBB COUNTY PUBLIC SCHOOL SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER

The Bibb County School District will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation so long as the accommodation does not create an undue financial hardship for the district. A complete list of  physical demands associated with the position can be obtained from HR.

SALARY/TERMS/BENEFITS:
1. 239 day contract year; 8 hours per day
2. Salary Range: Grade 52: Hourly (placement on salary schedule based on years of related experience). Up to ten years allowed. The stated salary range reflects the opportunity for pay over the course of the employee's tenure. For external candidates, the top pay is not a potential starting salary.
3. Excellent benefits package: includes health insurance; dental and life insurance; employee assistance program; personal, and sick leave; membership in the Teachers' Retirement System

Consideration/interviews will begin as soon as a list of applicants is established.  Applications/resumes will be evaluated and only those meeting the qualifications will be considered.  Candidates chosen for interviews will be contacted directly.  No notification will be sent to applicants except those who are selected for interviews. 

Salary : $24 - $27